Shipping Policy

Shipping Costs

Shipping costs are calculated automatically based on the size of the order, the delivery destination, and the selected shipping method.

Order Dispatch

Orders are dispatched within two working days of payment confirmation, subject to product availability.

Order Tracking

Once your order has been dispatched, you will receive an email containing your shipment details and a tracking number so that you can monitor your delivery using the carrier's tracking service.

Delivery

If, for any reason, you are unable to receive your order, please contact Carob World to discuss the possibility of arranging an alternative delivery option.

Inspection of Goods

Customers are responsible for checking the quantity and condition of the goods upon delivery.

If any damage or missing items are identified, the Customer must report the issue and submit a claim to the carrier, as well as notify Carob World within 14 days of delivery.

Contact Us

If you have any questions regarding the delivery of your order, please contact Carob World using the contact forms available on our website or by telephone on +351 289 112 327 (*).

(*) Calls to the Portuguese fixed-line network.